The nature of the fire, the lives in immediate danger, and the potential for the fire to spread along one of Ryde's oldest stretches of commercial thoroughfare, compelled a robust response from the Isle of Wight Fire and Rescue Service, as indicated in the transcript below, extracted from an original service handwritten watch log, with additional explanation added for reader information.
22:19 - 999 call received by Fire Control
22:20 - Send A4-1, A4-2, A1-B, to Fowlers, Union St., Ryde (Alpha 4-1 and 4-2 were Ryde's fire engines, A1-B was the Bronto from Newport).
22:21 - S1 informed (Senior Duty Officer)
22:21 - F5 Mobile (Duty Officer)
22:22 - A1-B mobile, crew of 2, Fireman Bartley OiC
22:26 - A4-1 mobile, crew of 6, Leading Fireman White OiC
22:26 - A4-1 in attendance
22:26 - A4-2 mobile, crew of 6, Sub Officer Boulter OiC
22:27 - A4-2 in attendance
22:27 - Assistance message received by FC from Incident Commander ' Make pumps four'
22:28 - FC - send A1-2 (Newport), A1-1 (Newport)
22:29 - A1-2 mobile, crew of 4, Sub Officer Ormonde OiC
22:30 - Informative message received by FC from Incident Commander 'Persons reported - on roof'
22:32 - A1-1 mobile, crew of 6, Sub Officer Squibb OiC
22:32 - F5 (Duty Officer) in attendance
22:32 - Assistance message received by FC from Incident Commander 'Make pumps six'
22:33 - FC - send A3-1 (East Cowes), A6-2 (Sandown)
22:34 - FC - Chief Fire Officer informed
22:36 - A3-1 mobile, crew of 6, Leading Fireman McGrath OiC
22:36 - S1 (Senior Duty Officer) in attendance
22:37 - A1-B in attendance
22:37 - A6-2 mobile, crew of 6, Station Officer Ballard OiC
22:37 - Assistance message received by FC from Incident Commander - 'Make pumps ten'
22:37 - FC - send A6-1 (Sandown), A5-1 (Bembridge), A2-1 (Cowes), A2-2 (Cowes)
22:38 - A1-2 in attendance
22:41 - A1-1 in attendance
22:41 - A5-1 mobile, crew of 6, Station Officer Jacobs OiC
22:43 - A2-1 mobile, crew of 6, Leading Fireman Ferguson OiC
22:43 - A2-2 mobile, crew of 6, Sub Officer King OiC
22:43 - FC - send A1-P, A1-E
22:44 - A1-E mobile, crew of 2, Sub Officer Sedgely OiC
22:45 - A6-1 mobile - crew of 6, Sub Officer Pidgeon OiC